Frequently Asked Questions (FAQ)

Last updated: July 8, 2026

Got questions? We've got answers. If you can't find what you're looking for below, reach out to our support team — we're happy to help.

Orders & Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, PayPal, Shop Pay, Apple Pay, and Google Pay. All payments are securely processed at checkout via SSL encryption and PCI-DSS compliant gateways.

What currency are your prices in?
All prices on kidiva.shop are listed in US Dollars (USD). If you're shopping from outside the US, your bank may apply a currency conversion fee.

Can I change or cancel my order after placing it?
We can only modify or cancel an order shortly after it's placed, before it enters processing. Contact us right away at support@kidiva.shop with your order number, and we'll do our best to help. Once an order has shipped, it can no longer be canceled.

Is my payment information safe?
Yes. We never store your full card details, and all transactions are encrypted and processed through secure, PCI-compliant payment providers.

Shipping & Delivery

How long does shipping take?
Orders are processed within 1–2 business days. Once shipped, most orders arrive within 2–4 business days, depending on your location.

Do you ship internationally?
Shipping availability depends on your location. Shipping costs and estimated delivery times are calculated and shown at checkout before you complete your purchase.

How do I track my order?
You'll receive a shipping confirmation email with a tracking number and link as soon as your order ships. You can also view order status anytime by logging into your Kidiva account. For a full walkthrough, visit our Order Tracking page.

My tracking hasn't updated in a few days — is something wrong?
Tracking can take 24–48 hours to reflect the latest scan. If there's been no update for more than 5 business days, contact us and we'll follow up with the carrier on your behalf.

Returns & Refunds

What is your return policy?
We want you and your little one to love every Kidiva purchase. Full details on eligibility, timeframes, and how to start a return are available on our Refund Policy page.

How long do refunds take?
Once a return is approved, refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.

What if I received a damaged or incorrect item?
Contact us within a few days of delivery at support@kidiva.shop with your order number and a photo of the item. We'll make it right with a replacement or refund.

Products

Are Kidiva products safe for kids?
Yes — our products are selected and tested with children's safety and comfort as a top priority. Product-specific details (materials, age recommendations, care instructions) are listed on each product page.

Do you restock sold-out items?
Popular items are often restocked. Sign up for restock alerts on the product page, or follow us on social media for updates.

Account & Support

Do I need an account to place an order?
No, you can check out as a guest. Creating an account lets you track orders, save your details, and check order history more easily.

How can I contact Kidiva?
We're here to help:

Email: support@kidiva.shop
Phone: +1 682-200-6285
Address: 2611 Stuart Dr, Fort Worth, Texas 76104, United States

We typically respond to emails within 24 business hours.