Shipping policy

Last updated: July 8, 2026

1. Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

We currently offer free shipping on all orders within the United States. Estimated delivery time is 2–4 business days after your order has shipped, depending on your location.

Delivery delays can occasionally occur due to circumstances beyond our control (carrier delays, weather, customs, holidays). We appreciate your patience if this happens.

3. Order Tracking

Once your order ships, you'll receive an email with tracking information so you can follow your package's progress.

4. Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at support@kidiva.shop as soon as possible so we can try to correct it before the order ships.

5. Lost or Stolen Packages

Kidiva is not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If this happens, we recommend filing a claim with the shipping carrier; we're also happy to help however we can — email us at support@kidiva.shop.

6. International Shipping

We currently ship within the United States. If international shipping becomes available, any applicable customs fees, import duties, or taxes will be the responsibility of the customer.

Phone number: +16822006285
Email: support@Kidiva.shop
Address: 2611 Stuart Dr, Fort Worth TX 76104, United States