Payment Policy

Last updated: July 8, 2026

At Kidiva, we want every purchase to be simple, transparent, and secure. This Payment Policy explains how payments are processed, which methods we accept, and what to expect at checkout.

Business Information

Kidiva 2611 Stuart Dr, Fort Worth, Texas 76104, United States Email: support@kidiva.shop Phone: +1 682-200-6285

Accepted Payment Methods

We accept the following payment methods at checkout:

  • Credit & Debit Cards — Visa, Visa Electron, Mastercard, Maestro, American Express, Discover, Diners Club, JCB
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

All payments are processed at the time of purchase. We do not offer cash on delivery (COD) or invoicing.

Currency & Pricing

All prices displayed on kidiva.shop are listed in US Dollars (USD). Prices include the product cost and reflect any active discounts shown on the product page at the time of purchase. Shipping costs, if applicable, are calculated and displayed at checkout before you confirm your order. Customers shopping from outside the United States may see additional currency conversion fees applied by their bank or card issuer — these are outside of Kidiva's control.

Applicable sales tax, where required by law, is calculated automatically at checkout based on your shipping destination.

Payment Security

Kidiva uses industry-standard SSL encryption to protect your personal and payment information during checkout. All transactions are processed through PCI-DSS compliant payment gateways (Shopify Payments and our listed partners). Kidiva does not store your full credit card details on its servers.

Order Confirmation

Once your payment is successfully authorized, you will receive an order confirmation email summarizing your items, pricing, and shipping address. If you do not receive this email within 24 hours, please check your spam folder or contact us at support@kidiva.shop.

Failed or Declined Payments

If your payment does not go through, please check the following before trying again:

  • Your card details (number, expiry date, CVV) are entered correctly
  • Your card has sufficient available funds
  • Your bank has not flagged or blocked the transaction for online/international purchases
  • You try an alternate payment method listed above

If the issue persists, contact your bank directly or reach out to our support team for help.

Order Changes & Cancellations

Orders can be modified or canceled only within a short window after purchase, before the order enters processing. Contact us immediately at support@kidiva.shop with your order number if you need to make a change. Once an order has shipped, it cannot be canceled — please refer to our Refund Policy for returns.

Refunds

Approved refunds are issued to the original payment method used at checkout. Refunds typically appear within 5–10 business days, depending on your bank or payment provider's processing times. For full details on eligibility and how to request a refund, see our Refund Policy.

Questions About Your Payment

Our support team is happy to help with any billing or payment questions:

  • Email: support@kidiva.shop
  • Phone: +1 682-200-6285
  • Address: 2611 Stuart Dr, Fort Worth, Texas 76104, United States